Pages about “Apology”

Apologizing properlySay what you did, say it was your fault, and offer to put it right. Skip the "if" and the "but". Listen first, and don't demand forgiveness.
- Evidence: Some
- Takes: 10 minutes to prepare, 10 to say it
Recovering from a mistake at workTell the right person quickly, bring a fix, apologize once without grovelling, and treat yourself the way you'd treat a colleague who'd done the same.
- Evidence: Some
- Takes: an hour, then a few days